FAQ
Service
We are open:
from Monday to Thursday from 9:00 to 17:00
Friday from 9:00 to 16:30
Holidays
2024:
01 April Easter closed
09 May Ascension Day closed
10 May closed
20 May Pentecost closed
25 December - 01 January closed
See our contact page...
Payment & invoice
We work with an automatic shipping / invoicing system. When you place an order you will normally receive it the next working day, and the day after that you will automatically receive the invoice around 2:00 pm when your order has the status delivered. So in case you received the invoice but you didn't receive your order something went wrong. In that case always contact us so we can find out what went wrong.
| Attn. | ToDent |
| in | Duiven |
| SNS bank | NL73 SNSB 0339 4163 94 |
| BIC/swift | SNSBNL2A |
If you have not paid the original invoice yet, you can settle it with the credit note. In case you have already paid the original invoice the amount of the credit note will automatically be refunded within 10 working days. If you want to receive your refund sooner please contact us.
Order & Delivery
Orders before 15.00 under normal circumstances the next working day.
When total order value is below 150 euros ex VAT we kindly request a contribution to the shipping costs of 6.95 euros ex VAT (€8,14 incl. VAT).
You can change/cancel an order, if the order has not been shipped yet. If this is the case please contact us ASAP.
All webshop orders are confirmed by e-mail by us. If you haven't received this confirmation (don't forget to check your spam folder), please contact us.
In the event that you are dissatisfied with a product, please contact us before you return anything. You will receive from us a return number. Products will be credited if they meet the following conditions:
- All returns must be made within 14 calendar days after the invoice date;
- The product should not be used;
- The product should be returned in the undamaged original packaging suitable for resale;
- The product should be packed solid and well to avoid damage during shipping.
Through our webshop you can place orders for delivery in the following countries:
Belgium
The Netherlands
Delivery in other countries is possible but not through this webshop. In this case please contact us.
Other questions
If you are considering to treat yourself (or a pet) like removing tartar or any other professional dental procedure, we strongly advise you to contact a dental health care professional. When you treat yourself, the chances are very high that you only harm yourself. We only supply professional instruments to dental health care professionals.
Unfortunately, we do not supply professional products to private individuals.
If a device purchased from ToDent is broken or needs maintenance, please contact us. The product will be picked up from you by our courier and transported to our dental service point in Nijmegen.
When you are in possession of ToDent handpieces we provide to you the service to have your other brands of handpieces also maintenanced at our service point.
If your ToDent Tornado handpieces need maintenance, please contact us. The handpiece(s) will be picked up by our courier and brought to our dental service point in Nijmegen. Our service point will contact you and discuss the costs for repair before anything is done. Afterwards the handpieces will be returned to your practice again by our courier.